Privacy policy.

1. What we collect.

glo health, inc. ("glo", "we", "us") collects only the personal data needed to operate this site, fulfill orders, and provide customer care. Specifically:

• Account data — name, email, hashed password if you create a member account.
• Order data — billing address, shipping address, payment method (handled by our PCI-compliant payment processor; we do not store full card numbers).
• Communication data — emails you send to official@weglow.biz and related metadata.
• Health questionnaire data — if you complete an optional skin assessment, the answers are stored and reviewed by our clinical team to help us tailor recommendations.
• Usage data — IP address, browser type, pages visited, referrer URL, device and OS, timestamps. Collected automatically via standard server logs and analytics.

2. How we use it.

We use your data only for purposes you'd reasonably expect:

• Fulfillment — process orders, manage subscriptions, ship product, handle returns and refunds.
• Customer care — reply to SciCare inquiries; provide drug-interaction guidance when requested.
• Service operation — monitor performance, fix bugs, prevent fraud and abuse.
• Communications — order confirmations, shipping updates, refund notifications. Marketing emails only with separate opt-in consent; unsubscribe is one-click.
• Legal compliance — tax reporting, regulatory requests, defense of legal claims.

We do not sell personal data. We do not use your data to train third-party AI models. We do not share health-questionnaire content for advertising purposes.

3. When we share.

Limited categories of service providers receive only what they need to perform their function under written confidentiality:

• Payment processing — Stripe, Inc. (PCI-DSS Level 1).
• Fulfillment & shipping — third-party logistics provider and common carriers (USPS, UPS, FedEx, DHL).
• Email delivery — transactional email provider (e.g., Postmark, Resend).
• Hosting & analytics — cloud hosting and privacy-respecting analytics (no third-party advertising cookies).
• Legal & professional advisors — counsel, accountants, auditors, regulators, where strictly required.

We may disclose data in response to lawful legal process (subpoena, court order, regulatory action) or to protect the rights, safety, and property of glo, our customers, or the public.

4. Cookies and analytics.

We use first-party cookies for essential functions (cart state, authentication, language preference) and a single privacy-respecting analytics tool to measure aggregate site usage. We do not use third-party advertising cookies or cross-site tracking by default. If we add a marketing pixel in the future, we will request consent through a cookie banner before any non-essential data is collected.

5. Your rights.

Depending on where you live, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and associated data ("right to be forgotten").
• Export your data in a portable format.
• Object to processing for direct marketing.
• Withdraw consent at any time (where processing is consent-based).
• Lodge a complaint with a supervisory authority (EU/UK: your national DPA; California: AG; etc.).

To exercise any right, email official@weglow.biz. We respond within 30 days. We do not discriminate against users who exercise their privacy rights.

6. Retention and security.

We retain personal data only as long as needed for the purpose collected, plus statutory retention (typically 7 years for tax records). When data is no longer needed, we delete or anonymize it on a defined schedule.

Data is stored on encrypted servers, transmitted over TLS, and access-controlled to authorized personnel only. No system is perfectly secure; we follow industry-standard practices and will notify affected users and authorities of any material breach as required by applicable law.

7. Children.

glo products and this website are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it.

8. Contact and updates.

Questions, requests, complaints: official@weglow.biz.

We may revise this policy as the service evolves or to comply with new law. Material changes will be announced by email (to subscribers) and posted on this page with an updated "Last updated" date at the top. Continued use of the site after an update constitutes acceptance of the revised policy.